If you work in a library that has an agreement with the Global Libraries – Bulgaria Foundation and you have a problem with the technology provided by the foundation, from this page you will learn where and how to seek help.
Mandatory steps and instructions for technical assistance in case of a problem with ICT equipment provided by GLBF:
- In case of a software or hardware problem with the ICT equipment, a representative of the library must submit a service request to the contracted service company on e-mail: service@kontrax.bg
- In case you experience trouble in contacting the service company, please get in touch with us on e-mail: foundation@glbulgaria.net.